To view your current subscription details, follow these steps: If you don’t have an active subscription, Alexa will not play the requested songs. You need to have an active subscription to either Amazon Prime or Amazon Music Unlimited to play songs with Alexa. To switch users, issue the ‘Alexa switch user’ or ‘Alexa switch profile’ command. So if your Echo device has multiple profiles linked to multiple Amazon accounts, you need to be signed in to the one that has a Prime membership. Prime Music only works for Amazon prime members. That’s because, Prime Music allows streaming only on a single device at a time. So you won’t be able to stream music on other gadgets using the same Amazon account because of the streaming limit. Say you are playing songs via the Amazon app or other Echo devices through the same Amazon account. Once plugged in, try playing the music from Amazon Music using Alexa. Then, wait for at least 20-30 seconds before plugging it back. For that, remove the power cable from the Echo. You should start by resetting the power cycle for your Echo. Just follow the fixes mentioned here to resolve the Alexa won’t play music from Amazon Music issue. Issuing commands such as ‘Alexa, play the xyz song’ should play the requested track.īut if the Echo isn’t playing any song from Amazon Music, no need to fret. You don’t have to manually set it up in your Echo as it automatically detects the subscription without installing the Amazon Music app. If you have an Amazon Prime account, you get access to Prime Music that is home to over 2 million songs. If you are going through the same issue, you will get to know how to fix it here. When they ask Alexa to play a song, it doesn’t play music from Amazon Music or any other service. How many times have you uttered a command and Alexa powered Echo didn’t respond? Lost the count, right? Many users are experiencing the same.
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